Privacy Policy

Driving Creek Railway Ltd. (trading as Driving Creek) is committed to protecting our visitors personal information. 
This policy clearly details how Driving Creek collects, uses and protects your personally identifiable information and aggregated information from our website or through our products and services. 

What information do we collect and how do we collect it?

We collect your personally identifiable information when you fill in your personal details through our online booking system, newsletter signup, or when you give the information to our staff during the booking process. Information collected during the booking process includes your name, email address, phone number, and billing or purchase information.

During the zipline tour check-in and risk disclosure, we collect your age, gender, relevant medical conditions and digital signature. We also collect anonymous demographic information for marketing purposes which is not personally identifiable.

Your weight is measured when checking in for the zipline tour and may be disclosed to your guides, but it is not recorded or disclosed to any other party. 

We collect aggregated information when you visit our website or enter information on our website. Aggregate information includes measuring traffic, referring sites, origin of users and traffic patterns to our websites. This information is not personally identifiable and it does not link to you or any personally identifiable information that you may provide us. 

How do we use your information?

We may use your personal information for the following:

  • General administrative and business purposes.
  • Providing products and services to you.
  • Communicating with you in relation to your purchase or booking, including confirmation emails and pre-arrival check-in emails.
  • To process payment for purchases you make through our website.
  • To operate, maintain and improve our website and your online experience.
  • To review and improve marketing initiatives and analyse demographic trends.
  • Administering contests, surveys or other site features.
  • To notify you of new information, products, services or promotions that may interest you.
  • To send promotional information, such as newsletters. Every email newsletter provides the ability to opt-out by unsubscribing.

Use of Cookies

We use cookies to improve and help personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server that uniquely identifies your browser. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, do not contain any of your  personally identifiable information, and can only be read by a web server in the domain that issued the cookie to you.

You may configure your web browser to not accept cookies but your may experience a loss of functionality or interactive features on our website.

Third-Party Disclosure 

We take the security of your information seriously. We will not sell, trade or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our sites policies, or protect ours or other’s rights, property or safety.

However, non personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

We use the following third-party service provides:

  • Rezdy Booking System
  • MailChimp
  • Wherewolf
  • Google Analytics

We use Google and Facebook marketing services, which means you may see an advertisement for one of our products or services through the Google Display Network or social media platforms as a result of visiting or interacting with our website. We do not use your personally identifiable information for any remarketing services, but we may use the information to offer you specials and receive messages from us. Your information will be used in accordance with our privacy policy and that of the third parties listed above.

Protection and security of your information

We take all reasonable steps to ensure your personal information is secure and protects from misuse or loss, and from unauthorised access, modification or disclosure. Your information is stored on secure networks which only a limited number of people have special access rights to and are required to keep your information confidential. All payment and credit information you provide is encrypted via Secure Socket Layer technology (SSL).

All transactions are processed via a payment gateway (such as Windcave) and not stored or processed on our servers.

Contact and Policy Updates

We may make changes to this policy at any time, so we encourage you to review this policy to stay informed on how we collect, use and protect your information.

If you have any questions or concerns about our Privacy Policy, please feel free to contact us at:
Phone: 0800 327 245
Address: 380 Driving Creek Rd, Coromandel, 3506

Or go to out Contact Us page.