Terms & Conditions

Eligibility Requirements

Some of our activities and workshops have an age and weight restriction for participation. It is the customer’s responsibility to ensure they meet these requirements prior to booking an activity or workshop..

Please read and check the following  requirements for participation before booking:

Age requirements:


  • Minimum age of 6 years.
  • Children (13 years and under) must be accompanied by a responsible adult (17 years or over).


  • Children under 4 years of age must be recorded when booking.
  • Children under the age of 2 years and not walking must be secure in a front pack / front harness.
  • Children (13 years and under) must be accompanied by an adult (17 years or older). 

Pottery classes

  • No age restriction for the daily basic wheel throwing class.
  • Age restrictions may apply for other workshops. 

Weight and clothing requirements:

The Zipline Tour has a maximum weight restriction of 120kg (264 lb). All participants will be weighed before taking part in the tour. All Zipline Tours customers are required to wear closed toe shoes while on the tour.

The Rail Tour, Pottery Class and Conservation Tour do not have any weight restrictions or specific clothing requirements.

Cancellation Policy

  • Refunds will be granted for any cancellation related to COVID-19, such as lockdown, self-isolating requirement, or a health concern.
  • Full refunds will be given for any reasonable cause of a cancellation. Refunds may not be given for no shows without notice or unreasonable cancellations.
  • Changes to bookings within 24 hours are subject to availability and at Driving Creek’s discretion.
  • Customers will be offered an alternative activity time or a full refund if their activity is canceled by Driving Creek.

Driving Creek reserves the right to cancel any activity, workshop or booking due to weather conditions, unforeseeable staff absences or hazards, unsuitability of the visitor due to reasons such as age, ill health, intoxication, exceeding the zipline weight restriction, and any other event beyond our control that will compromise the safe operation of the activity.

Medical Considerations

Medical conditions or disabilities will not automatically exclude you from participating in the Railway Tour, Pottery Classes or Workshops, and Conservation Tour.

You may be asked to disclose relevant medical conditions or disabilities before going on your zipline tour, and some disabilities or medical conditions may prevent you from participating in the zipline tour. If you have concerns about a condition, please contact us or consult your doctor. 

Unfortunately, we cannot take anyone who is pregnant on our zipline tour.

Risk Disclosure

Participation in adventure activities involves a degree of risk which Driving Creek takes all reasonably practicable steps to control. All zipline customers will be required to read and sign a risk disclosure form before taking part in the zipline tour, as required by the Adventure Activities Regulation 2016.

A Risk Disclosure is only required for the Zipline Tour.

Photography and Video

Photos taken during the zipline tour will be provided to customers free of charge. Our guides will take these photos to the best of their ability considering the outdoor lighting and weather conditions, but we cannot guarantee the quality of these photos.

Driving Creek reserves the right to use any photo or video taken during one of our experiences for promotional purposes without permission or payment.

Gift Vouchers

Gift vouchers are not redeemable for cash. No discounts apply when redeeming gift vouchers. Gift vouchers are initially valid for 12 months but may be extended at Driving Creek’s discretion.


All pricing is displayed and charged in New Zealand dollars and includes relevant taxes. Driving Creek reserves the right to alter published prices at any time.

Damaged or incorrectly delivered pottery

Driving Creek takes the utmost care in processing and packaging of visitors’ pottery made during our classes and workshops. However, in the unlikely event your item(s) arrives damaged or is delivered incorrectly, Driving Creek will provide a refund on the Glaze, Fire and Postage price with evidence of the damage or incorrect delivery. A refund will not be provided for the class or workshop.