Health and Safety

Our commitment to health and safety

Creating and maintaining a healthy and safe environment for visitors and staff is our core value. We focus on continuously improving our systems, equipment and infrastructure to ensure our exemplary health and safety standards are met.

Our diverse activities have specific requirements and separate regulators, so please refer to the activity you plan to participate in to gain an understanding of the associated risks and how we manage them.

We care about providing safe and enjoyable experiences. If you have any questions or would like further information regarding safety measures or activity details, please do not hesitate to contact us.

Zipline

Our zipline tour is an adventure activity that operates in a natural environment where unpredictable and uncontrollable events can occur that may result in harm. 

We have a comprehensive safety management system, that is audited by AdventureMark and regulated by WorkSafe NZ, to meet New Zealand standards and best practice for adventure activities. Despite these measures, we cannot eliminate all risks. It is important that you are aware of the risks that may lead to injury, serious harm, or death.

The risks include, but are not limited to falling from height, zipline collisions, guide errors, slips and falls, entanglement, railway accidents, falling vegetation as well as severe weather events, including thunderstorms, strong winds and extreme temperatures.

Visitor responsibilities

We need all visitors to support us in ensuring every zipline tour is safe and enjoyable by:

• Actively listening and following all instructions from our staff
• Completing the pre- tour check-in form
• Informing our staff of any medical conditions or concerns prior to your experience
• Meeting our participation requirements, including age, weight and ability
• Taking reasonable responsibility for dependents in your booking group

Our responsibilities

We have established safety measures and processes to control hazards and mitigate potential risks. We will do everything reasonably practicable to ensure your experience is safe and enjoyable, including:

• Supplying industry-standard zipline safety equipment
• Ensuring our staff are formally trained in leading the zipline activity, and providing ongoing assessment and training
• Regularly inspect equipment, course and trees, using a combination of trained staff and third-party specialists, and maintain them to a high standard
• Actively monitor the weather and cancel tours during strong winds, thunderstorms and other severe weather events
• Deliver safety briefings, instructions and supervision
• Using formal processes to continuously improve health and safety
• Meeting or exceeding industry standards and best practice

Railway 

Our railway tour is a passive activity that operates in a natural environment where unpredictable and uncontrollable events can occur that may result in harm. Therefore, we have a comprehensive safety case and safety system that is audited and regulated by Waka Kotahi (New Zealand Transport Agency) to meet New Zealand railway safety standards and best practice. However, unpredictable and uncontrollable events can occur that may result in harm. 

The risks include, but are not limited to, falling vegetation, rail guide error, rail vehicle collision, derailment, runaways, track or rail vehicle faults, injury from railside objects, as well as severe weather events. 

Visitor responsibilities:

We need all visitors to support our staff in ensuring every rail tour is safe and enjoyable by:

• Actively listening and following all instructions from our staff
• Keeping your head and arms in the train and remaining seated at all times while moving
• Taking reasonable responsibility for dependents in your booking group

Our responsibilities 

We have established safety measures and processes to control hazards and mitigate potential risks. We will do everything reasonably practicable to ensure your experience is safe and enjoyable, including:

• Ensuring our staff are formally trained, with ongoing assessment and training
• Regularly inspecting and maintaining rail vehicles and track using a combination of trained staff and third-party specialists to meet or exceed industry standards
• Actively monitoring the weather and cancel tours during severe weather events
• Delivering safety briefings, instructions and supervision
• Using formal processes to continuously improve health and safety
• Meeting or exceeding industry standards and best practice